Frequently Asked Question
We ask that you please take a moment to read our Policies/Terms/Conditions
Q. Is a long term contract required for service?
Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required.
Q. What all is included in your cleaning service?
Please review our thorough house cleaning checklist for a list of services we perform for each type of cleaning.
Q. What should I expect on my first appointment?
We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.
Q. Do I need to do anything before you arrive?
The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. “It’s best if people pick up or straighten up their items,” like toys and clothes.
Q. Will I have the same cleaning person each visit?
Yes. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home. You will have a team of two cleaners (same team) for each cleaning.
Q. Can I skip or reschedule an appointment?
If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We’ll move your visit to another, more convenient time or if you wish, cancel it altogether.
Q. How will you enter my home on my scheduled days of cleaning?
We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a key under a doormat on the day of cleaning. 3. You can give us the code to the garage. 4. You can leave the door unlocked on the day of cleaning.