Terms and conditions of our services are listed below :
- Our home and office cleaning services are 4 hours per session. Booking is based on a first come first serve basis.
- Please allow a variance of 30 minutes from the appointment times which may cause by unforeseen reasons such as traffic jams, a delay from earlier cleaning slots and etc.
- In the event that the cleaner does not arrive within 30 minutes from the scheduled visit time, the customer is required to contact iCuci to inform of the absence.
- All payment is in cash term only and must be made after the service.
- Cash payment can be passed to the driver or cleaner. The receipt will only be issued upon request.
- The total best value package price (4 times) is to be paid in advance after the first cleaning service. If not, the customer will be charged a one-time service and not entitled to the package price. The package must be utilized within 6 months. Please arrange a cash payment if your payment is due for package renewal.
- Surcharge may apply during the festive seasons.
- We will provide basic cleaning tools. However, ladder and vacuum are to be provided by the owner/customer.
- The additional hours will be charged at RM25/person/hour and to inform at least 2 hours in advance.
- Any cancellation less than 12 hours from the scheduled time is subject to cancellation fees of RM50.
- All valuables, fragile and highly breakable items must be secured or placed in a safe place. iCuci shall not be held liable for any damage or loss that arises during the cleaning service.
- What our cleaner will do; Sweeping, mopping, dust and wipe clean all surfaces, clean mirrors, bath, and showers, scrub bathroom sinks and toilet bowl, throw away rubbish, etc.
- What our cleaner will not do; Car wash, wash and ironing clothes, gardening, risky cleaning, cooking, caretaker and etc.
Thank you for your kind understanding